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UniCare is becoming Wellpoint
Same doctors. Same hospitals. Same commitment. New name.
 

Contact Us

Have questions? We’re here to help.

Medical and Behavioral Health Coverage

 

UniCare State Indemnity Plan
P.O. Box 9016
Andover, MA 01810-0916

Member Services

 

Total Choice, PLUS, and Community Choice Members
833-663-4176 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6 p.m.
Friday, 7:30 a.m. to 5 p.m.

Medicare Extension Members
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6 p.m.
Friday, 7:30 a.m. to 5 p.m.

Preapprovals
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6:00 p.m.
Friday, 7:30 a.m. to 5:00 p.m.

Already a member? Log in to contact us or send an email.

If you call after business hours, please leave a message. Member Services will return your call on the next business day.

 

Prescription Drug Plans

 

Total Choice, PLUS, and Community Choice Members
CVS Caremark
877- 876-7214 (toll free)
www.caremark.com

Medicare Members
SilverScript (an affiliate of CVS Caremark)
877-876-7214 (TTY/TDD: 711) (toll free)
gic.silverscript.com
 

Employee Assistance Program (for Total Choice, PLUS, and Community Choice only)

 

Optum

 

Customer Service
844-263-1982 (toll free)
liveandworkwell.com (use access code: Mass4You)

For other questions, such as questions about premiums or participation in any Group Insurance Commission (GIC) programs, please contact your GIC Coordinator or the GIC.

UniCare State Indemnity Plan (UniCare)

 

Medical and behavioral health services
UniCare Provider Services
P.O. Box 9016
Andover, MA 01810-0916

800-442-9300 (toll free)

 

Preapprovals (preauthorizations)

 

UniCare Provider Services – Medical preapprovals
800-442-9300 / TTY: 711 (toll free)

UniCare Provider Services – behavioral health preapprovals
800-442-9300 / TTY: 711 (toll free)
Carelon Behavioral Health portal: ProviderConnect 
Carelon Behavioral Health support: 888-247-9311 e-supportservices@carelonbehavioralhealth.com

Carelon Medical Benefits Management – BPAP/CPAP; genetic testing; high-tech imaging; some cardiology; radiation therapy; sleep studies
866-766-0247 (toll free)
providerportal.com

CarelonRx – Specialty drugs
833-293-0659 (toll free)
www.covermymeds.com/main/prior-authorization-forms/

CVS Caremark – Non-oncology specialty drugs (non-Medicare members only)
877-876-7214 (toll free)
caremark.com

 

Credentialing

 

For medical providers
800-516-7587

For behavioral health providers
Carelon Behavioral Health portal: ProviderConnect 
Carelon Provider Relations: 844-265-7592 (toll free)

 

Availity Web Portal

 

800-Availity (800-282-4548)
availity.com

 

All Other UniCare Provider Relations Questions

 

800-480-7587 (toll free)
Send an email 

 

Prescription Drug Plans

 
CVS Caremark (Total Choice, PLUS, and Community Choice members)
877-876-7214 (toll free)
caremark.com
 
SilverScript/CVS Caremark (Medicare Extension members)
877-876-7214 (toll free)
gic.silverscript.com