Contact Us

Medical and Behavioral Health Coverage

UniCare State Indemnity Plan
P.O. Box 9016
Andover, MA 01810-0916

Member Services

Basic, PLUS, and Community Choice Members
833-663-4176 (TTY/TDD: 711)
Monday to Friday, 8 a.m. to 8 p.m.

Medicare Extension Members
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6 p.m.
Friday, 7:30 a.m. to 5 p.m.

Preapprovals
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6:00 p.m.
Friday, 7:30 a.m. to 5:00 p.m.

Already a member? Log in to contact us or send an email.

If you call after business hours, please leave a message. Member Services will return your call on the next business day.

Prescription Drug Plans

Basic, PLUS, and Community Choice Members
Express Scripts
855-283-7679 (toll free)
express-scripts.com

Medicare Members
SilverScript (an affiliate of CVS Caremark)
877-876-7214 (TTY/TDD: 711) (toll free)
gic.silverscript.com

Employee Assistance Program (for Basic, PLUS,
and Community Choice only)

Optum

Customer Service
844-263-1982 (toll free)
liveandworkwell.com (use access code: Mass4You)

For other questions, such as questions about premiums or participation in any Group Insurance Commission (GIC) programs, please contact your GIC Coordinator or the GIC.