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Medical and Behavioral Health Coverage

 

UniCare State Indemnity Plan
P.O. Box 9016
Andover, MA 01810-0916

Member Services

 

Basic, PLUS, and Community Choice Members
833-663-4176 (TTY/TDD: 711)
Monday to Friday, 8 a.m. to 8 p.m.

Medicare Extension Members
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6 p.m.
Friday, 7:30 a.m. to 5 p.m.

Preapprovals
800-442-9300 (TTY/TDD: 711)
Monday to Thursday, 7:30 a.m. to 6:00 p.m.
Friday, 7:30 a.m. to 5:00 p.m.

Already a member? Log in to contact us or send an email.

If you call after business hours, please leave a message. Member Services will return your call on the next business day.

 

Prescription Drug Plans

 

Basic, PLUS, and Community Choice Members
Express Scripts
855-283-7679 (toll free)
express-scripts.com

Medicare Members
SilverScript (an affiliate of CVS Caremark)
877-876-7214 (TTY/TDD: 711) (toll free)
gic.silverscript.com

 

Employee Assistance Program (for Basic, PLUS, and Community Choice only)

 

Optum

 

Customer Service
844-263-1982 (toll free)
liveandworkwell.com (use access code: Mass4You)

For other questions, such as questions about premiums or participation in any Group Insurance Commission (GIC) programs, please contact your GIC Coordinator or the GIC.

UniCare State Indemnity Plan (UniCare)

 

Medical and behavioral health services
UniCare Provider Services
P.O. Box 9016
Andover, MA 01810-0916

800-442-9300 (toll free)

 

Preapproval Notification

 

Medicare Member Services/Provider Services
800-442-9300 
Beacon Health Options ProviderConnect

Technical support for ProviderConnect
888-247-9311 (8 a.m. – 6 p.m. ET)
e-supportservices@beaconhealthoptions.com

 

Credentialing

 

For medical providers
800-480-7587
Email Provider Relations

For questions about your current credentialing status
800-516-7587

For behavioral health providers
Beacon Health Options ProviderConnect or call Beacon Provider Relations toll free at 844-265-7592.

 

Availity Web Portal

 

800-Availity (800-282-4548)
availity.com

 

All Other UniCare Provider Relations Questions

 

Send us a message or call 800-480-7587

 

AIM Specialty Health (AIM)

 

providerportal.com
866-766-0247 (toll free)

 

Express Scripts (for non-Medicare members)

 

855-283-7679 (toll free)
express-scripts.com

 

CVS Caremark/SilverScript (for Medicare members)

 

877-876-7214 (toll free)
gic.silverscript.com