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Your Health Is Our Priority

COVID-19 and Your Benefits

Your benefits are here to protect you.
Select a link to find out how:

Information for members

Information for providers

COVID-19 and Your Benefits

We have solutions that connect you to a doctor who can evaluate symptoms, help you understand whether you're at risk for COVID 19, find COVID 19 services in your community, and let you know whether you need to visit a local health care provider in person. Review these options and talk to your doctor about whether they offer telehealth.

Emergency Services in Your Community

Aunt Bertha, a social care network, can help you find free and reduced-cost programs to help with food, transportation, health, housing, job training, and more.

Find services near you

COVID 19 Test Facility Finder

Share your location to quickly find a COVID-19 testing facility near you.

Find a COVID 19 test facility

Mental Health Resource Hub

Taking care of your mental health is more important than ever. This free online digital resource site, powered by Psych Hub, can help you navigate social isolation, job loss, and other COVID 19 challenges.

Visit Psych Hub

Symptom Assessment

Find out what your symptoms may mean by answering five quick questions. This tool uses guidelines issued by the Centers for Disease Control and Prevention (CDC).

Begin the assessment

LiveHealth Online

Use LiveHealth Online to visit with a doctor 24/7 through live video. You can use the LiveHealth Online app on your mobile device or use your computer's camera to have your telehealth visit.

Get the LiveHealth online mobile app

EAP for Extra Support

Members in the Basic, PLUS and Community Choice plans have benefits through the GIC's Mass4YOU Employee Assistance Program (EAP). Mass4YOU, administered by Optum, can help with issues such as mental health and assistance with personal, family and work issues.

Go to the Optum website (access code: Mass4You)

Stay Informed About the COVID-19 Vaccine and More

Getting vaccinated against COVID-19 is one of the best and safest ways to protect yourself and everyone around you. Learn how UniCare covers the vaccine and your vaccination, how health authorities are ensuring vaccine safety, and when the vaccine will be available to you.

  1. UniCare members will receive the COVID-19 vaccination at no cost.
    Members won't have out-of-pocket costs for the vaccine during this national public health emergency. This applies to all members, regardless of the type of health plan they have, or which doctor or healthcare professional they choose to visit for COVID-19 vaccination.
  2. The FDA has approved the vaccine.
    Researchers have studied vaccine reactions and potential side effects throughout the trials. The FDA and outside experts carefully reviewed all of the clinical trial data when weighing approval of the vaccine. The FDA, CDC, and vaccine manufacturers will continuously monitor vaccine safety and quality.
  3. Distribution will take time.
    The CDC has recommendations about how vaccines should be phased in for all populations, but each state will have the ability to make some decisions about the distribution of vaccines based on their own circumstances.

The CDC is working closely with state, tribal, local, and territorial health departments to make sure vaccines are available to communities once large supplies are available. Several vaccines are in development and it is likely more than one will be approved; however, they may get approved at different times. Widespread availability will also depend upon manufacturing capacity.

UniCare is committed to supporting you and your health. Stay up to date on the vaccine by checking back here on our website.

Massachusetts is now in Phase 2 of the COVID-19 vaccine rollout plan. People ages 75 and older are eligible to receive the vaccine in Massachusetts throughout the remainder of the winter and into the spring and summer.

Phase 3 is slated to begin in April 2021 and will include vaccinations for the general public. This will continue throughout the year.

To find out when you are eligible for vaccination, visit the Massachusetts state website.

You can access a map and downloadable list of vaccination sites on According to the state, all sites require appointments.

Please visit the Commonwealth’s webpage with vaccination sites for the current list of open sites, including:

  • Mass vaccination sites launched by the Commonwealth of Massachusetts. Examples of these sites include Gillette Stadium, Fenway Park, the Eastfield Mall in Springfield, the DoubleTree Hilton Hotel in Danvers, the Reggie Lewis Center in Roxbury, and others. These sites currently have the most availability for appointments.
  • Some local Boards of Public Health administering the vaccine.
  • Some local pharmacies administering the vaccine.
  • Some primary care providers will be offering vaccines to patients later in the vaccine distribution process. If you are interested in receiving the COVID-19 vaccine from your primary care provider, there is no need to contact your provider at this time. Primary care providers may reach out with more information or to schedule an appointment when vaccine is available. There is no vaccine waitlist or similar sign-up process with primary care providers.
  • Your housing property. If you live in eligible public or private affordable low-income senior housing, there may be an on-site clinic planned.

If you are unable to schedule an appointment online or would like assistance with the scheduling process, more information will be shared in the coming days. Some resources that may be able to assist you include, but are not limited to, the following local organizations:

Still have questions about the vaccine rollout in Massachusetts? Visit the state’s frequently asked questions page to learn more.

All the talk around coronavirus (COVID‑19) may have you feeling anxious or stressed. And because anxiety doesn't simply stop, it's important to manage it well to safeguard your well-being. Simply follow these guidelines to control the things you can.

Symptoms of Anxiety

  • Intense worry
  • Fatigue
  • Panic
  • Obsession
  • Nightmares
  • Muscle tension
  • Headaches
  • Sleep problems
  • Rapid heart rate
  • Shortness of breath
  • Chest pain
  • Sweating

If you're feeling anxious, try these steps to help you get through it:

  1. Take control of the situation. There are steps you can take to limit your risks of getting COVID‑19. Wash your hands often. Don't touch your eyes, nose and mouth. And disinfect your home and work area regularly. For more suggestions, visit the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) 
  2. Take care of yourself. Eat nutritious food, exercise, limit alcohol consumption and make sleep a priority. Stay connected with family and friends online or by phone so you're not lonely.
  3. Stay informed by learning the facts. Be sure to get your information from credible sources, such as the CDC and the WHO.
  4. Think about the impact you have on others. Take preventive measures seriously. Talking with family and friends about the positive steps you're taking to stay safe will encourage them to do the same.
  5. Limit your media exposure to COVID‑19 news. Today's news cycle is 24/7, and the exposure can add to the stress. Unplug and give yourself some down time.

EAP for Extra Support

Members in the Basic, PLUS and Community Choice plans have benefits through the GIC's Mass4YOU Employee Assistance Program (EAP). Mass4YOU, administered by Optum, can help with issues such as mental health and assistance with personal, family and work issues.

Go to the Optum website (access code: Mass4You)

Other Ways to Get the Help You Need

  • Talk with your primary care doctor.
  • Telehealth resources — offered online, via phone, and through mobile apps — focused on mental health and emotional wellness.
  • 1-800-985-5990, a confidential national hotline for crisis counseling from the Disaster Distress Helpline. It's toll-free and available 24/7.

Please be aware of the heightened risk of scams and price gouging during this challenging time. Be sure to contact your insurance providers before purchasing unsolicited insurance policies or changing the terms of your current insurance policies. Review the U.S. Department of Justice notice on fraud and price gouging.

Check the CDC website for up-to-date information about COVID‑19, especially if you're thinking about traveling.