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Coronavirus (COVID-19) Information for UniCare Members


It's normal to have questions about what COVID-19 is and how to protect yourself and the people you care about the most. Let's take a look at what COVID-19 is, how it affects us, and what we can do to look after ourselves and others.

COVID-19 Vaccines

People ages 16 and older and other priority groups are currently eligible to receive the vaccine in Massachusetts.

To find out when you are eligible for vaccination, visit the Massachusetts state website.

You can access a map and downloadable list of vaccination sites on According to the state, all sites require appointments.

Visit to find a vaccination location close to you. All vaccination sites are listed, but appointment availability is currently only shown for mass vaccination and some local Board of Health sites.

Please visit the Commonwealth’s webpage with vaccination sites for the current list of open sites, including:

  • Mass vaccination sites launched by the Commonwealth of Massachusetts. Examples of these sites include Gillette Stadium, Fenway Park, the Eastfield Mall in Springfield, the DoubleTree Hilton Hotel in Danvers, the Reggie Lewis Center in Roxbury, and others. These sites currently have the most availability for appointments.
  • Some local Boards of Public Health administering the vaccine.
  • Some local pharmacies administering the vaccine.
  • Some primary care providers will be offering vaccines to patients later in the vaccine distribution process. If you are interested in receiving the COVID-19 vaccine from your primary care provider, there is no need to contact your provider at this time. Primary care providers may reach out with more information or to schedule an appointment when vaccine is available. There is no vaccine waitlist or similar sign-up process with primary care providers.
  • Your housing property. If you live in eligible public or private affordable low-income senior housing, there may be an on-site clinic planned.

Visit to find a vaccination location close to you. All vaccination sites are listed, but appointment availability is currently only shown for mass vaccination and some local Board of Health sites.

If you are unable to schedule an appointment online or would like assistance with the scheduling process, more information will be shared in the coming days. Some resources that may be able to assist you include, but are not limited to, the following local organizations:

  • Local Council on Aging or Senior Center
  • Regional Aging Services Access Points (ASAP)

Still have questions about the vaccine rollout in Massachusetts? Visit the state’s frequently asked questions page to learn more.

Sign up to be notified when it’s your turn to schedule an appointment at a mass vaccination location. Preregister at for a COVID-19 vaccine appointment.

Government and private companies are working together to develop safe and effective vaccines. Researchers are using past research on similar viruses and combining resources to reduce the time it historically has taken to research, develop, and produce vaccines.

Many thousands of people of varying age, race, ethnicity, and different medical conditions have participated in the trials to see how effective and safe they are.

The FDA and outside experts carefully review all of the clinical trial data when weighing approval of any new drug or vaccine. When the FDA has approved a vaccine for emergency use, the FDA has determined that the benefits of a vaccine outweigh the risk.

Your Benefits (Basic, PLUS, and Community
Choice Members)

Telehealth lets you visit a healthcare professional for both medical and behavioral healthcare through live chat or video on your phone, tablet, or computer. Your doctor may be able to see you using a telehealth option, or you can use LiveHealth Online. Get the LiveHealth Online App. Starting July 1, 2021, standard office visit copays will apply for non-COVID related telehealth services.

Your Benefits (Medicare Extension Members)

Medicare covers virtual check-ins so you can connect with your doctor by phone, video, or an online patient portal to see whether you need to come in for a visit. For more information on telehealth related services, visit Medicare’s Coronavirus webpage.

About Coronavirus and COVID-19

The most common early symptoms appear between 2 and 14 days after being infected. Symptoms can be mild to severe. They include fever, cough, and shortness of breath.

The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19. Check the CDC website for up-to-date information. If you’re traveling, you’ll want to visit the CDC travel page for their most current travel guidelines. CDC information for household members and caregivers can be found at this CDC webpage.

The U.S. Food and Drug Administration (FDA) has approved one medicine, remdesivir (Veklury), to treat COVID-19 in adults and in hospitalized children who are at least 12 years old.

The FDA has granted Emergency Use Authorization (EUA) for three antibody therapies designed to treat COVID-19. They are bamlanivimab, which is made by Eli Lilly, and casirivimab and imdevimab, which are made by Regeneron and used together. An EUA is not a full approval by the FDA.

Visit the CDC website to learn more about medicines and treatment guidelines for COVID-19. Please discuss additional questions about COVID-19 treatments and medicines with your doctor.