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Member Resources

Explore the many resources we’ve gathered to help you better navigate your plan, find care, and understand healthcare quality.

Tools to Help You Navigate Your Plan

Mobile Health Consumer App

Download and register for Mobile Health – your personalized app for UniCare health resources and plan communications. Sign up on a mobile device or computer:

Learn more about what you can do on Mobile Health:

A Personal Care Team

Receive personalized help and answers from a health guide when you call UniCare Member Services. You can also work with a primary nurse for one-on-one support to help you reach your health goals. (For Basic, PLUS and Community Choice members only.)

Learn more about Personal Care Team

Understanding Your Explanation of Benefits (EOB)

For every doctor visitor service, your EOB explains the services, the cost of those services, and the benefits from your plan that may be applied to the care you received.

Review our Guide to Your Explanation of Benefits (EOB)

Benefits Questions

Search our online member handbooks, found in our member materials, for quick answers to your questions.

Explore member materials

Changing to Medicare Coverage

When you retire at age 65 or over, or if you are retired and turn age 65, the GIC will contact you about your Medicare health plan options.

Learn more about Medicare enrollment

Have You Moved?

If you are an active employee, be sure to contact your GIC Coordinator to provide your new home address so you receive all GIC and UniCare mailings. If you are a retiree, call the GIC to update your information.

Contact your GIC Coordinator

Getting Care

Find a Medical Doctor (For Non-Medicare Members Only)

Find primary and specialty care medical providers and see which tier your Massachusetts specialist is designated as. When you or your dependents use the non-Massachusetts contracted providers shown in the Find a Doctor tool, you won't be balance billed.

Find a medical doctor

Find a Contracted Behavioral Health Provider

Search for a mental health or substance use disorder provider. Use these providers for behavioral health services to receive the highest level of benefits and to avoid balance billing with non-Massachusetts providers.

Find a behavioral health provider

LiveHealth Online Telehealth Program

Schedule a video visit with a board-certified doctor, licensed therapist, or psychiatrist from your smartphone, tablet, or computer with internet access and a camera. (For Basic, PLUS, and Community Choice members only.)

Learn more about virtual video visits with LiveHealth Online.

  • Go to livehealthonline.com or download the free app at the Apple App Store or Google Play.
  • Questions? Call UniCare Member Services toll free at 1-833-663-4176, Monday through Friday from 8 a.m. to 8 p.m. Eastern time. Or, email us.

ER Alternatives

Emergency rooms save lives – that's what they're for. But, if you're dealing with a less threatening issue, getting care doesn't have to take so long or cost so much. You have choices, even when you need care right away.

Learn more about ER alternatives

Compare Costs and Save With SmartShopper

SmartShopper® helps our non-Medicare members save on out-of-pocket expenses by comparing the costs of tests and procedures with various Massachusetts providers. Using SmartShopper is easy:

Mass4YOU EAP Resources

Check out the many free resources available to you through the Mass4YOU EAP. You can also watch this short video about your EAP benefits. (For active state and municipal employees and their dependents.)

Explore Mass4You EAP resources

24-Hour Nurse Line

When you have concerns about your health, call our 24-Hour Nurse Line where registered nurses are available around the clock to answer your questions. 24-Hour Nurse Line is available at no charge to plan members.

  • Qualified registered nurses can give you information about certain health conditions, help you prepare for a doctor’s visit, discuss your medication, and more.
  • Call the 24-Hour Nurse Line 24 hours a day, seven days a week at 1-800-424-8814. Important! Be sure to select the menu option for Nurse Line.

Advance Care Planning

At any moment we could face a serious medical crisis. It’s important to communicate with our loved ones or healthcare providers the kind of treatment we'd want if we were too ill to make care decisions for ourselves.

Learn more about advance care planning

Understanding Healthcare Quality

Specialist Tiering

For non-Medicare members only, specialist tiering is an important part of the GIC’s interest in addressing rising healthcare costs. UniCare assigns Massachusetts specialty care providers to levels or tiers. All specialists within a practice have the same tier. Members in our Basic, PLUS, and Community Choice plans have lower office visit copays when they see Tier 1 specialists than when they see Tier 2 or Tier 3 specialists. Primary care providers are not subject to the group tiering process.

FAQs about Tiering for Specialty Care Providers

Patient-Centered Primary Care Providers

Through our Patient-Centered Primary Care program, UniCare works with primary care practices in Massachusetts to help them incorporate the key elements of patient-centered care. Patient-centered care practices are those that have integrated systems of care within their practices to foster the relationship between patients and their primary care providers (PCPs).

Learn more about patient-centered care

Hospital Compare

Compare hospital quality in several different ways, provided by the U.S. Centers for Medicare and Medicaid Services (CMS).

Compare hospital quality for Medicare and Medicaid services

The Leapfrog Group

Leapfrog is a private, not-for-profit organization sponsored by many major businesses. Its goal is to promote safety, quality, and affordability of healthcare by providing information that helps consumers make informed healthcare decisions. They provide information to help you compare hospitals for their overall patient safety ratings and by how safely they perform certain procedures.

Compare hospital quality

Health & Wellness

Take steps to improve your health and well-being.

Explore Health & Wellness Topics

Follow the Group Insurance Commission on Twitter

Group Insurance Commision on twitter

Get the latest GIC news on benefits, healthcare quality, healthcare reform, and more.

Visit @MassGIC