Explore the many resources we’ve gathered to help you better navigate your plan, find care, and understand healthcare quality.
Receive your reimbursements faster with direct deposits
If you sometimes file claims with UniCare yourself, we usually send you a check when we reimburse you. Now, instead of waiting for a check to come in the mail, you can receive your money directly in your bank account by signing up for direct deposit. Learn more.
Tools to Help You Navigate Your Plan
Sydney Health App
Now is the time to make the switch to Sydney Health for enhanced access to wellness resources, plan benefits, claims and ID cards, and live chat with our Member Services team.
Download the Sydney Health app to your mobile device today:
Whole Health, Whole You
Whole Health, Whole You gives you tools to help you engage with your health, work on lifestyle changes, and connect with specialized health professionals and health coaches, no matter where you are. (For Basic, PLUS and Community Choice members only.)
Understanding Your Explanation of Benefits (EOB)
For every doctor visit or service, your EOB explains the services, the cost of those services, and the benefits from your plan that may be applied to the care you received.
Changing to Medicare Coverage
Have You Moved?
If you are an active employee, be sure to contact your GIC Coordinator to provide your new home address so you receive all GIC and UniCare mailings. If you are a retiree, call the GIC to update your information.
Find a Medical Doctor (For Non-Medicare Members Only)
Find primary and specialty care medical providers and see which tier your Massachusetts specialist is designated as. When you or your dependents use the non-Massachusetts contracted providers shown in the Find a Doctor tool, you won't be balance billed.
Find a Contracted Behavioral Health Provider
Search for a mental health or substance use disorder provider. Use these providers for behavioral health services to receive the highest level of benefits and to avoid balance billing with non-Massachusetts providers.
LiveHealth Online Telehealth Program
Schedule a video visit with a board-certified doctor, licensed therapist, or psychiatrist from your smartphone, tablet, or computer with internet access and a camera. (For Basic, PLUS, and Community Choice members only.)
Emergency rooms save lives – that's what they're for. But, if you're dealing with a less threatening issue, getting care doesn't have to take so long or cost so much. You have choices, even when you need care right away.
24-Hour Nurse Line
When you have concerns about your health, call our 24-Hour Nurse Line where registered nurses are available around the clock to answer your questions. 24-Hour Nurse Line is available at no charge to plan members.
- Qualified registered nurses can give you information about certain health conditions, help you prepare for a doctor’s visit, discuss your medication, and more.
- Call the 24-Hour Nurse Line 24 hours a day, seven days a week at 1-800-424-8814. Important! Be sure to select the menu option for Nurse Line.
Advance Care Planning
At any moment we could face a serious medical crisis. It’s important to communicate with our loved ones or healthcare providers the kind of treatment we'd want if we were too ill to make care decisions for ourselves.
Understanding Healthcare Quality
For non-Medicare members only, specialist tiering is an important part of the GIC’s interest in addressing rising healthcare costs. UniCare assigns Massachusetts specialty care providers to levels or tiers. All specialists within a practice have the same tier. Members in our Basic, PLUS, and Community Choice plans have lower office visit copays when they see Tier 1 specialists than when they see Tier 2 or Tier 3 specialists. Primary care providers are not subject to the group tiering process.
Patient-Centered Primary Care Providers
Through our Enhanced Personal Healthcare program, UniCare works with primary care practices in Massachusetts to help them incorporate the key elements of patient-centered care. Patient-centered care practices are those that have integrated systems of care within their practices to foster the relationship between patients and their primary care providers (PCPs).
The Leapfrog Group
Leapfrog is a private, not-for-profit organization sponsored by many major businesses. Its goal is to promote safety, quality, and affordability of healthcare by providing information that helps consumers make informed healthcare decisions. They provide information to help you compare hospitals for their overall patient safety ratings and by how safely they perform certain procedures.
Health & Wellness
Discounts on many health-related products and services, like health club fees for new memberships, programs for weight management and stress reduction, discounts on baby items and more. Log in to our secure member portal to view SpecialOffers.
Receive reimbursement of up to $100 toward membership at a fitness club or for other fitness activities such as yoga and Zumba classes, personal trainers, sports teams, and more.
Diabetes Prevention ProgramReimbursement
Receive reimbursement of up to $500 when you complete 20 or more sessions in an approved diabetes prevention program. Available to non-Medicare members only.