Meet Magda Diaz, UniCare Performance Quality Auditor
March 24, 2022-
Magda is originally from Puerto Rico and now lives in Lawrence, Mass. She has been a valued member of the UniCare team since 2007.
Magda is a performance quality auditor for UniCare and her daily responsibilities include evaluating the quality of services and interactions related to enrollment, billing, customer service, and more. Collaborating with her coworkers to see how all the different departments create innovative ways to serve our members, providers and the community is one of her favorite parts of the job.
Magda interacts with many members daily, but there is one interaction that stands out. “One day a member called very overwhelmed that her services were not being covered. As I researched her history, I noticed this had been an ongoing issue for a while. After a lot of researching and listening, I was able to locate the approval and get all her past services covered, preventing future gaps in her care. Hearing how happy and appreciative she was after my help was so fulfilling and will forever be a memorable experience.”
Volunteering is Magda’s passion and she loves participating in any volunteer initiatives hosted by UniCare or in the community.
Magda interacts with many members daily, but there is one interaction that stands out. “One day a member called very overwhelmed that her services were not being covered. As I researched her history, I noticed this had been an ongoing issue for a while. After a lot of researching and listening, I was able to locate the approval and get all her past services covered, preventing future gaps in her care. Hearing how happy and appreciative she was after my help was so fulfilling and will forever be a memorable experience.”
Volunteering is Magda’s passion and she loves participating in any volunteer initiatives hosted by UniCare or in the community.
